FAQ

What is an Escape Room?

An Escape Room is a physical adventure game in which players solve a series of puzzles and riddles using clues, hints and strategy to complete the objectives at hand.
Players are given a set time limit to unveil the secret plot which is hidden within the rooms.
Rooms are set in a variety of locations, and usually the various puzzles and riddles follow the theme of the room.

How much does it cost?

Each session costs $25 per player.

Is the room really locked?

No, you will not be locked in the room.  If you need to leave then you may do so, but your time clock will not be paused or stopped.

Do I need any prior Escape Room experience?

No previous experience is required to play our rooms.
Our staff will help to explain the scenario and process prior to entering the room.

Do I need to know anything about the room/scenario before playing?

No outside knowledge will be required.  All information and clues will be supplied during the game and found throughout the room.

How many people can play at a time?

Our rooms are designed to work best for 2-6 players.  We typically restrict rooms to a limit of 7 players.  However, if you wish to reserve a room for larger groups, please contact us directly to discuss options.

How long will it take?

The entire booking takes about 1.5 hours.
The game session has a 60 minute time limit.  Actual game time will vary depending on player skill.  If you do not finish your game within the first hour you will not win the game, but we will let you finish the game.  You paid for the room, you get to finish your challenge.

How early should I arrive for my Escape Room?

We recommend your party to arrive 10-15 minutes early.  This time will be used to prepare your party, and get any needed instructions for your escape room session.

What happens if I arrive late?

Depending on scheduling, arriving late may forfeit your reservation.  Reservations are for time slots, and games are designed to start at the scheduled time.
If you are running late, call our staff prior to your start time.

What should I bring with me?

You will not need any outside items to complete our rooms.  All information, clues and answers will be found in the room.

Are cell phones allowed?

Phones are not allowed to be used in the escape room.  Taking pictures is prohibited.  We have complimentary private lockers available in the lobby.

Can I take any pictures during my game session?

We will take pictures before and/or after all games.
Any players that take pictures or videos during the game, will be asked to exit the room.

How old do I have to be?

Our rooms are best suited for children (10 and older), teenagers and adults.  Kids who are under 10 are welcome to play, we leave the abilities of the child to contribute to the game up to the parents.  Each child is unique so we don’t want to put restrictions on an able player.
All players under the age of 18 must have a waiver signed by an adult.

Can I schedule a room for just my group?

All reservations guarantee your group a private room.
Once booked, the selected time is no longer available to other groups.

What if I need to change my reservation?

You must contact us directly, at least 24 hours prior to your reserved time, and we will work with you to reschedule your game session.

What is your cancellation policy?

No refunds will be issued to any cancelled or missed reservations.

When are you open?

We are open everyday 9:00 am with our last booking of the day starting at 9 pm.  We are also open on some holidays, if we are closed the date will be blacked out on our booking calendar.

Can I schedule a same-day Escape Room?

Possibly, if you are interested in scheduling an escape room, but cannot reserve the time requested through our website, please contact us directly.

What if I don't see my question?

Please contact us directly, we will respond to each question as soon as possible.